Customer Service Week

This week, October 1 - 5, 2007, is customer service week. Not that I've heard much about it. Customer service, although never out of style, seldom earns top discussion honors unless service is bad.


All the more reason to study companies resolved to make every service experience memorable. In what ways do you expand your service delivery?

• Mystery shopper reports
• Customer feedback - both freely given and solicited
• Personal experience (call your own business and check responses)
• Employee involvement
• Stakeholder/stockholder comments
• Media response

Take the time to reflect on those things - positive as well as negative that impact you and upgrade your company's service accordingly. After all, it's customer service week.