Hello? Anybody there? Hello? Can you hear me?
November 18, 2008 by Mary Ellen
Customer communication intrigues me. Sometimes it raises more questions.
- A tight deadline requires work over a weekend. After moving the project forward as far as possible you leave a cell message requesting follow up and get no call from the customer. What’s the next step?
- A talented, competent vendor suddenly doesn’t return phone calls or answer emails. Additional business is at stake. You’re the customer – forgotten, ignored, holding money that is apparently unwanted. Do you continue to reach out to make contact?
- An enthusiastic committee member volunteers for your organization and then always has an excuse for not attending meetings. As a volunteer, a customer, you feel a sense of tolerance and yet you’d like to address the situation and re-engage the person. What do you say?
It takes two people to communicate. In a selling situation, does the seller have more responsibility?
When communication has been interrupted, is it important to discuss the incident or simply pick up where you left off?
How do you establish communication boundaries?
How’s your communication working for you?
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